Mass Printing is Now a CSG Business

May 2024 – Industry-leading bill presentment and customer communications solutions built for Insurance. 

CSG®, a leader in innovative customer engagement, revenue management and payments has purchased assets of MassPrinting, a leading provider of document management output solutions for the Property and Casualty Insurance sector. Building on a successful partnership that began 10 years ago, this transaction combines two industry leaders and further builds CSG’s industry expertise in Insurance while enhancing the company’s position in customer communication management. This translates to a more streamlined experience for customers, with accurate and timely communication they can always count on.

“MassPrinting enhances CSG’s customer communication solutions with their proven Insurance expertise. This powerful combination delivers unmatched end-to-end capabilities, empowering insurers with the agility and focus they need to impress customers and stay ahead of the curve.”– Tommy York, SVP of Operations, CSG

MassPrinting is a market-leading, trusted provider to both Insurance and Financial services customers and CSG will continue to leverage MassPrinting’s expertise by retaining all leadership and fully integrating MassPrinting’s services into CSG. 

CSG has been a leading Output Services operator to a variety of industries including Telecom, Utilities, Financial Services, Government, and more for over 25 years. CSG provides full end-to-end Output Services including composition, content management, print, mail, and fulfillment capabilities with geographic representation in various regions across the United States.

Combining CSG's print and digital customer communications portfolio with robust Insurance document management solutions creates a more comprehensive solution that streamlines workflows and delivers superior customer experience.

CSG and MassPrinting’s unification demonstrates an ongoing commitment and investment in the future of Insurance. This move reflects our dedication to applying our expertise to various industries, ensuring customers receive exceptional experiences through cutting-edge solutions.

For more information on CSG’s customer communication and output solutions, visit https://www.csgi.com/products/customer-communications-operations/

About MassPrinting

MassPrinting is a leading provider of document output management solutions. Our innovative solutions provide you with the flexibility and scalability you need to refine and improve your document output workflow. Our solutions drive continual efficiency and cost savings value for our Property and Casualty insurance clients throughout and after implementation.

About CSG 

CSG is a global leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. CSG is listed on NASDAQ, has about 6,000 employees, and annual revenues of approximately $1B USD. 

Learn more at csgi.com or contact us.